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Sunderbans Cancellation Policy

CANCELLATION POLICY

VERBAL COMMUNICATION FOR CANCELLATION TO ANY REPRESENTATIVE/EXECUTIVES OF INDIA BEACONS SOJOURN WILL NOT BE ACCEPTED. ONLY WRITTEN COMMUNICATIONS IS ACCEPTABLE


CANCELLATION POLICY OF ROOMS:

(a)    If written intimation/Email of CANCELLATION is received at least 30 CLEAR DAYS or more in advance from the DATE OF CHECK-IN, then  30% of TOTAL BILL AMOUNT  will be charged as cancellation fees


(b)     If written intimation/Email of CANCELLATION is received within a period of 29 CLEAR DAYS and 15 CLEAR DAYS of the DATE OF CHECK-IN, then 50% of the TOTAL BILL AMOUNT will be charged as cancellation Fees.


(c)    No refund is allowed if written intimation/Email of cancellation is received within 14 CLEAR DAYS of the date of DATE OF CHECK-IN, i.e. the ENTIRE AMOUNT RECEIVED BY WAY OF ADVANCE OR OTHERWISE WOULD BE FORFEITED. 

CLEAR DAYS means : Days reckoned from one day to another with Exclusion of both the first and the last day. For Example, From Sunday to Sunday there are six CLEAR DAYS. From Monday to Thursday there are Two CLEAR days.


CANCELLATION POLICY OF TOUR PACKAGE:

If circumstances compel you to cancel your Tour, the fact of the cancellation must be intimated to us IN WRITING at our Office Address or through email to the email address from which the tour was confirmed.

The computation of the period of notice of cancellation in case of Written Communication shall commence only from the time the written request reaches the India Beacons Sojourn’s office at Kolkata on working days within office time, i.e

Sunday : Full Closed
Monday to Friday : 10:30 hrs to 18:00 hrs
Saturday : 10:30 hrs to 15:00 hrs

We are constrained to levy cancellation charges mentioned below:

  (a)    Once a tour is confirmed by India Beacons Sojourn upon receipt of Advance amount from the tourist, it will be mandatory for the tourist to pay the BALANCE OF THE TOUR COST WITHIN THE STIPULATED PERIOD FAILING WHICH THE TOUR WILL AUTOMATICALLY STAND CANCELLED AND THE CANCELLATION and REFUND POLICY WOULD BE APPLIED.

  (b)    If written intimation/Email of CANCELLATION is received at least 30 CLEAR DAYS or more in advance from the DATE OF THE START OF THE TOUR, then 30% of TOTAL BILL AMOUNT will be charged as cancellation fees.

  (c)    If written intimation/Email of CANCELLATION is received within a period of 29 CLEAR DAYS and 15 CLEAR DAYS of the DATE OF THE START OF THE TOUR, then 50% of the TOTAL BILL AMOUNT will be charged as cancellation Fees. 

  (d)    No refund is allowed if written intimation/Email of cancellation is received within 14 CLEAR DAYS of the date of DATE OF THE START OF THE TOUR, i.e. the ENTIRE AMOUNT RECEIVED BY WAY OF ADVANCE OR OTHERWISE WOULD BE FORFEITED. 

  (e)    If the tour gets cancelled or becomes impossible to conduct within a period of less than a month from the DATE OF THE START OF THE TOUR, as a result of any riot, epidemic or natural calamity like flood, earthquake, cyclones, strikes, Bandhs etc. beyond the control of India Beacons Sojourn, India Beacons Sojourn will not refund any amount whether accepted by way of any advance or the full payment as the case may be, without any proof of any payment being made by India Beacons Sojourn to its vendors. 

CLEAR DAYS means : Days reckoned from one day to another with Exclusion of both the first and the last day. For Example, From Sunday to Sunday there are six CLEAR DAYS. Similarly, From Monday to Thursday there are Two CLEAR days.

It is a clear understanding between the parties that for the purpose of this clause cancellation can be due to any reason whatsoever including the reason of inability to participate due to any reason etc.

           India Beacons Sojourn has to bear certain administrative, processing and other expenses that are required to be made for making these reservations for the  traveler . These cancellation charges shall apply irrespective of any payment actually made by India Beacons Sojourn. These charges are the genuine pre-estimate of the damages that we will suffer on account of cancellation and are payable without proof of actual damages or payments made by India Beacons to their Vendors or suppliers of hotels or transport. 


REFUND POLICY:

 (a) If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, India Beacons Sojourn shall not be responsible to give any refund to you. 

  (b) It would take 45 - 60 days to process the refund (if due). Service Tax recovered will not be Refunded.

  (c) It is clearly understood that there shall be no refund whatsoever if the Tourist does not or cannot utilize any of the services like hotels, sightseeing, sunrise, rides, cruises, meals, entrance fees, optional tours etc due to any reason whatsoever. 

  (d) Refund of advance, if any will be paid by cheque/online transfer and by no other mode of payment. Service Tax recovered will not be Refunded.

  (e) India Beacons Sojourn will NOT REFUND ANY AMOUNT for ANY CANCELLATION OF TOUR ARISING as a result of any epidemic, civil disturbances, theft, accidents, natural calamities like flood, Tsunamis, landslide, earthquakes, closure of the Sundarban National Park without any prior intimation and other such incidents beyond the control of India Beacons Sojourn. OUR CANCELLATION POLICY WOULD BE STRICTLY FOLLOWED IN THESE CIRCUMSTANCES.

  (f) No refund is admissible if a tour is cancelled or is altered at the last moment due to unforeseen circumstances like flood, Tsunami, Cyclones or Deep Depressions, strikes/riots, flood, landslides, earthquakes or any other unforeseen events beyond the control of India Beacons Sojourn.   
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